Frequently Asked Questions (FAQ)

Size, fit, care, delivery, returns... Below is a list of questions frequently asked by our customers before purchasing a Blacks Legend product. If you have any further questions, simply send them to

Filter by Topic
  • All
  • Product selection (size, cut...)
  • Online payment
  • Shipping
  • Exchange and return

Need help?

If you have a problem or question that requires immediate assistance, you can click on the button below to get in touch with a customer service representative.

If we are not available, send us an e-mail and we will get back to you within 36 to 48 hours !

Product selection (size, cut...)

On all the product sheets on our site, you will find a link to a "Size Guide". By clicking on it, you will have access to a table of different measurements (shoulder width, length...) which will guide you in in choosing the size best suited to your morphology. Still not sure? Contact our customer service department and we'll be happy to advise you.

To better meet your expectations, we present some of our products in two different cuts: Player and Coach.
- The Player cut is considered a fitted cut. The waist of the garment is refined at the tummy so that it is fitted. For this reason, we recommend that people with a little tummy go up a size on Player products.
-The Coach cut is considered a straight cut. You can therefore choose your usual size (M, L, XL...).

The cut (player or coach) is clearly indicated in the description of each of our products.

Online payment

We have set up various payment methods on our site:
- Credit card: Our site accepts most credit cards and uses 3Dsecure payment security.
- PayPal : Use your PayPal account to pay for your order.
- Alma : Pay for your order in instalments, free of charge.

Your security is our obsession. That's why we've implemented several security processes on our website (SSL certificate, 3DSecure, HTTPS, etc.) to ensure your payment is secure. Our online payment system is one of the most secure in the world: STRIPE. This service secures your credit card payments.

To order on the Blacks Legend website you can use a user account or place an order as a guest. In both cases, your e-mail address and/or telephone number will allow us to view your various orders.

If you are unable to connect to your account or your account is not activated, in this case you can contact us so that we can send you a notification or order your order as a guest. This has no impact on you, as we have a record of your orders. If in doubt, ask for a password renewal using the “forgot password” function, or contact us directly via the contact page.


We have selected our partner carriers to ensure that you receive your products as quickly as possible. That's why we offer 24-hour express delivery for all orders delivered within mainland France. You will receive your order the day after shipment, between 8am and 1pm. For Chronopost deliveries, please note that delivery is against signature. The carrier reserves the right to drop off your parcel at a relay point or depot.

Would you like to track your parcel? Following shipment of your order, you should have received an email containing a tracking number for your parcel. Thanks to this number and the associated link, you can track the progress of your parcel. If this is not the case, please log in to your customer area on the site, then go to the “My Orders” section. There you will find details of your orders. You will then have access to the link for tracking your parcel.

We can deliver to most countries in the world, thanks to our partner Chronopost. Please allow between 3 and 9 working days to receive your order, depending on the destination country.

Did your order not arrive on time? Check the delivery tracking page to find out where your parcel is. Our carriers must deliver your order within D+1 after it has been dispatched from our warehouses. If this is not the case, you can contact us by email to inform us. We will take care of any claims with the carrier.

SAV Chronopost : +33 (0)9 69 391 391
SAV TNT : 0825 033 033 (0.20€/min + prix appel)

Exchange and return

Have you received a faulty product? First of all, we apologize for any inconvenience this may have caused. We offer to exchange your product. To do so, please contact our customer service department.

You may exchange or return a product within 30 days of receipt (delivery status as proof).
To return your parcel, log on to the return page and let us guide you step by step.
Send your parcel to the following address : Vintage Spirit Company – Retour Eshop – Grande Île Sud Canavèse - 05230 Chorges - France
Your return will be processed as soon as possible.

From the day of your delivery, you have 30 days to return any items with which you are not satisfied.
To consult our return policy, please refer to our “return policy” page.
To return an item, go to the return section and follow the step-by-step instructions.

We will do our utmost to ensure that you receive your product as quickly as possible. We undertake to exchange your product within 10 working days of receipt. Depending on the period, this average time may be a little longer, for which we apologize in advance.

Not happy with your product? We're sorry. We can refund your order within 30 days of delivery. To do so, log in to your customer account and go to your order history. Select the order concerned, then the product(s) you wish to return. Indicate the reasons for the return in the “Refund” comment box to ensure you receive a full refund. If you have not created a customer account, please provide us with all the information about your order and your wishes on a separate sheet of paper.

Send your parcel to the following address : Vintage Spirit Company – Retour Eshop – Grande Île Sud Canavèse - 05230 Chorges - France

Your product will be refunded once we have received the part, within 20 days. Your refund will be made directly to the payment method you used to place your order.

Can't find the answer to your question? Contact Us !